Privacy Policy

The Pack Horse self-catering holiday accommodation and its Owners are committed to protecting and respecting privacy.

This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.

Who are we?

The Pack Horse self-catering holiday accommodation is a privately-owned holiday business. We arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email: [email protected] or the address is The Pack Horse, Bossington Lane, Allerford, Minehead, TA24 8HW

What information do we collect?

The Owner collects information about you as part of the business process and functions. The information includes your name, address, telephone number and email address. And in the event of paying for your holiday or returning payments, bank account details are required but never kept.

What do we use the information for?

The Owner collects information about you to:

  • Process the booking
  • Communicate throughout the process of booking and managing your holiday experience
  • Carry out our obligations arising from any contracts entered into by you and the Owner
  • Notify of any changes to our services
  • Send you communications which may be of interest to you relating to holidays in Exmoor national Park and at The Pack Horse
  • Analyse and review and for marketing purposes of Pack Horse

Who do we share your information with?

The Owner may pass on your details(only names or telephone numbers) to individuals such as cleaners or keyholder looking after the business, only as part of the business process and functions. This is so that your holiday booking may be managed and provided. We keep your information securely and do not share this with third parties other than as set out in this statement. Only names, contact details and booking preferences will be used for marketing purposes unless you are informed otherwise when you provided the information. The companies and third parties (owner/keyholders) to whom we disclose customer details may contact you. If you do not wish to receive communications set out in this statement, please inform us as soon as possible by letter or email.

How do I find out more about information rights?

In the first instance please contact the Owner should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice:

Mr William Virgo & Mr Paul Bongers
The Pack Horse self-catering holiday accommodation
Bossington Lane
Somerset TA24 8HW