Terms and Conditions for the Pack Horse self-catering accommodation

Booking deposit

A deposit of 25% is required to confirm your booking. Upon receipt of this, a written confirmation is sent to you, and you become liable for the full cost of your holiday accommodation. This confirmation will include details of the balance outstanding and details of when it is due, the final balance is due no later than 30 days prior to the start date of your holiday. We reserve the right to cancel any booking when payment is not received by due date and no refund will be made in this situation. For bookings made less than 30 days before your holiday start date, the full balance is payable on booking. All bookings are provisional until confirmed in writing. If you choose to cancel your booking, cancellation terms can be found in the section “Cancellation”, below.

Cancellation
In the event of a cancellation, please could you contact us immediately, by telephone or email.

If cancelled less than 30 days before arrival, the hirer will be liable for the full cost, before the 30 days the initial deposit will be non-refundable, unless there is an arrangement made by us and the hirer to transfer this to another booking, this is subject to availability and at the discretion of the business owner.

We obviously hope this does not happen, but we recommend that you take out you own uk travel insurance.

Changes to Bookings

If, after we have issued a confirmation, you wish to change the dates of your holiday, then you will be liable to pay a re-arrangement fee of £10 per week booked, any such re-arrangement being subject to availability. Please note this is only applicable to a change of dates at the same property, otherwise standard cancellation terms will apply.

IT IS NOT POSSIBLE TO RE-ARRANGE YOUR HOLIDAY LESS THAN FOUR WEEKS BEFORE IT IS DUE TO COMMENCE.

In the Unlikely event of the accommodation becoming unavailable due to circumstances beyond our control, i.e., acts of nature, government enforced lockdowns, civil war or acts of terrorism, failure of utility service, for the period that covers your booking, we would like to make every effort to provide alternative accommodation or give a full refund or rearrange your stay for a later date.

General

The number of people occupying the cottage must not exceed the number booked. The owner reserves the right to refuse entry to the entire party if this condition is not observed. Your accommodation will be available from 4pm, on the day of arrival and should be vacated
by 10am on the day of your departure. The hirer agrees not to make any noise audible outside of their accommodation between
10pm and 8am.

We hope that The Pack Horse will provide a peaceful and relaxing holiday. The owners reserve the right to decline accommodation to, or expel any occupier or visitor for conduct, which, in the owner’s opinion, is detrimental to the property or the comfort of the guests. The
owner always reserves the right to reasonable access to the cottages.

The owners do not accept any responsibility for loss or damage to the hirers personal effects or property whilst staying at The Pack Horse Guests are advised not to leave valuables unattended.

The cottage and apartments are used as holiday accommodation and are therefore exempt from security of tenure under the Rent Act.

We do not expect to have to make any changes to your booking. However, sometimes problems happen, and bookings have to be changed or cancelled, this can be due to mistakes with automated systems. If this is the case we will notify you at the earliest moment,

We will explain what has happened and provide a suitable alternative if we can, or a refund if that is not possible, but no further liability is accepted.

Pets

Well behaved pets are welcome by arrangement only. Please supply bedding as pets are not allowed on the furniture or beds and must not be left unattended in your accommodation.
Please do not allow your pets to foul in the courtyard or garden. Please be considerate of other guests with regards to pet noises. If your pet should have an accident in your accommodation, please let us know straight away so that the mishap can be dealt with hygienically. If there is any damage or staining on any of the furniture or fittings due to your pet, you will be liable for a one-off cleaning charge of £100.

Smoking

Smoking is not permitted at any time, in any of the apartments during your stay, please only smoke in the walled garden to the back of the property, adjacent to the car part, please make sure all cigarettes and extinguished before disposal.